Since its establishment in 1991, Pn Mastura spearheads Custommedia into becoming the industry leader and led the establishment of the Malaysian Software Testing Board (MSTB) which drives and represents the industry’s interests in software quality assurance in Malaysia. In this interview, TPM asks Pn Mastura her views on the software engineering industry in Malaysia in general and where she sees its heading in the next five years.
What were your contribution to the advancement of creativity and innovation in the software engineering in Malaysia? Could you share some of the effort that Custommedia has taken to engage and share its expertise with the local industry?
Custommedia has been actively involved in the promotion of good Software Quality Assurance(SQA) practice and often shared its knowledge and expertise with industry members. Custommedia led the industry movement on software quality which led to the establishment of Malaysian Software Testing Board, an industry-driven national body which represents the industry’s interests in software quality assurance and promotion of software testing as a profession.
Custommedia also provided the thought-leadership to MSTB towards fulfilling its role to spearhead the ideation, strategizing, planning and implementing the Malaysia Software Testing Hub (MSTH), a public-private collaborative economic development initiative which aims to develop software testing industry as a new source of economic growth for Malaysia.
What would you say are the key elements that make Custommedia different from others? What was your biggest success and failure?
Custommedia believes in delivering quality in ALL of its business offerings. The company has developed and institutionalized quality management system (QMS) that put in place mechanisms to ensure that development and delivery of projects/products/services comply to international standards and/or best industry practices. This is recognized internationally through ISO and TMMi certifications.
- Custommedia has been an ISO 9001-certified entity since 1999, and the certification was upgraded to ISO 9001:2015 in 2017 with a certification scope of “Software Engineering Services”.
- Custommedia attained TMMi Level-5 (highest level) certification in 2016.
- Custommedia has also created IPs in terms of products, technologies and methodologies, and put in place mechanisms to ensure the IPs are protected and acquired knowledge is well captured and remain within the company, even as employees come and go.
In your opinion, what would be the changes in the market patterns mainly in the software engineering in Malaysia and globally within the next five years?
Market globalization with continue and quality of products and services, as well as compliance to international and /or industry standards, will become crucial factor for companies to remain relevant in the market.
The advent of advanced and sophisticated technology applications such as IoT, Smart Cities, BlockChain, among others, will drive the need for high level of quality and integrity of enabling components including software, hardware, devices and networks. For software organisations and practitioners, this will necessitate thorough understanding, competency and application of globally-recognized SQA and end-to-end testing practices.
Finally, Custommedia has conducted its business operations in TPM since 1997. What made you chose to stay in TPM?
We heard about TPM through our business associates and felt like TPM was the right place to grow in. We were attracted to the intent of TPM which was to groom local technology companies. This was inline with the vision of CMSB to become a world class company. There were also talks about business networking and latching to TPM’s global network of technology hubs and other technology innovators (domestic & international).
Location wise, TPM is ideally situated within Kuala Lumpur and close to Cyberjaya. And we were attracted that TPM has a wide range of office units with various sizes– it allowed us the flexibility of starting with a small unit fitting a start up along with the possibility of expansion in the future. Lastly, TPM’s management is accessible and always open for suggestions for improvement – they make us feel welcome and very much part of the park and its vision!
Would you recommend TPM to other technology companies? What other features would you suggest that will help improve TPM as the most ideal business centre?
Yes, I would. As TPM is part of the entrepreneurship ecosystem, locally and internationally, I would love to see more exchange platforms take place that would allow its community to interact and take advantage of TPM’s network. Say, regular networking events or business matching sessions. I’m sure the community would welcome such effort.